19 Best CRM for Small Business in 2022 

Many individuals want to expand their small businesses. However, increasing client numbers, scaling operations, and growing your bottom line necessitate investing in the proper areas. That is why the best CRM for small businesses is so essential.

Having an all-in-one CRM system gives you a comprehensive insight into the client from every perspective, allowing you to allocate resources effectively. When selecting the best CRM for small businesses, choosing a simple platform with a minimal learning curve that still provides the features you need to succeed is critical.

The CRM software market is expected to be worth $80 billion by 2025, up from $40 billion in 2018, according to a report by Business Insider. This massive growth can be attributed to the advantages that CRMs bring to businesses of all sizes. This article will explore the 19 best CRM for small businesses in 2022.

1. CostaRicaCRM (Best Overall for SMBs)

Costa Rica CRM is a cloud-based CRM software that delivers bespoke services to fit your company’s needs. The company is made up of marketing and software development experts. Costa Rica CRM collaborates with Trifecta Software to provide customized solutions for your business’s exact demands.

vTiger is a popular CRM system used by Costa RicaCRM. It has more than 300,000 customers who generate positive customer experiences. vTiger offers technologies that assist organizations in breaking down communication barriers among their various work groups. The marketing, sales, and support teams may collaborate using this CRM software to provide a consistent consumer experience.

CostaRicaCRM is a cloud-based Customer Relationship Management (CRM) software built for small businesses. It aims to assist owners in providing customized services to clients through a single platform by offering a one-stop-shop for managing leads, monitoring inquiries, appointment scheduling, and contract administration.

Some of its top features include the following:

• Customer Portal
• Project Management
• Workflow Automation
• Opportunity Management
• Forecasting
• Case Management
• Collaboration
• Tasks and Activities
• Reporting and Insights
• Third-party Integrations

Advantages:

• Reliable tracking system
• User-friendly Interface
• Feature-rich for businesses of all sizes
• Flexible with a low learning curve

Disadvantages

• Challenges in using document customization

Pricing: CostaRica CRM offers various pricing packages. You may contact info@CostaRicaCRM.com for more information about their services.

2. Freshsales (Best for Basic CRM)

Freshsales, now known as Freshworks, is a popular CRM software ideal for any type of business. It’s simple to utilize and includes all the features you’ll need to optimize conversions.

It has a great dashboard that allows you to access contact management, reports, emails, phone calls, and other services. There are also mobile applications if the easy web-based interface isn’t enough.

Freshsales’ AI-powered lead scoring aids in efficiently prioritizing leads that are more likely to convert. Using this functionality, you may also build custom workflows, gain actionable insights into discussions, track events, and get a 360-degree customer view that reveals all essential information from a single screen.

It does include native integrations for several popular third-party services and applications, but the number of integrations is somewhat limited.

Some of the key features of Freshsales include the following:

• Web Integration
• Visual Sales Pipeline
• Sales Forecasting
• AI Insights
• Marketing segmentation

Advantages:

• Easy integration with other platforms
• Fantastic mobile app
• Automatic lead prioritization
• A wide range of features

Disadvantages:

• The number of integrations is somewhat limited.
• It can be expensive to use its full functionality on the Enterprise plan.

Pricing: The pricing for Freshsales starts at $12 per user/month. There is also a 21-day free trial available.

3. HubSpot CRM

When it comes to small businesses, HubSpot is an excellent CRM option that’s cost-effective for new enterprises. It’s a great lead management software for startups.

HubSpot is a simple CRM to use in terms of features and pricing. It has various tools for managing the client journey, including forever free plans with limited features for its Customer Relationship Management (CRM), Marketing, Sales, and Service Hubs.

The CRM’s user-friendly interface makes it simple to track your entire sales pipeline on your dashboard. You may check all contact and sales activity and detailed reports and performance on a user or team basis if you want more information.

The service also integrates with Facebook, Twitter, and Mailchimp to help you track performance. HubSpot produces mobile applications for both iPhone and Android and email templates, real-time notifications, email tracking, scheduling, phone calls, and more.

It’s suitable for small and medium-sized businesses, organizations including the White House, large enterprises such as Amazon, Google, and Microsoft, non-profits like Greenpeace, and charities like Red Cross. It also works with over 300 apps and services, including WordPress, email marketing firms, and lead-generating tools like OptinMonster.

HubSpot’s key features beneficial to small businesses include the following:

• Email personalization
• Real-Time Notification
• Integration with eCommerce tools such as Shopify and Salesforce
• Custom-filter creation
• Scheduling
• Phone calls

Advantages:

• All-in-one solution
• Excellent features for managing the sales pipeline
• Extremely user-friendly
• It can be used for free with limited features

Disadvantages:

• The free plan doesn’t include some of the more advanced features
• It can be costly for startups

Pricing: The HubSpot CRM software is completely free for small businesses. For additional powerful capabilities, such as Sales and Service hubs with more sophisticated features, you may upgrade to a paid plan for Marketing, Sales, or Service hubs (starting at $50/month). A single user can upgrade to the Growth Suite starting at $113 per month.

4. HoneyBook

HoneyBook is a cloud-based customer relationship management (CRM) software for small companies. The solution aids in the management of business procedures from inquiry to invoice. Users may use HoneyBook to plan projects, book appointments, sign contracts online, send invoices, and manage payments.

HoneyBook allows users to view and track various project phases with task management. Clients may use personalized templates and alerts to respond to requests and follow-ups and keep bills, contracts, and other documents in one location.

Finally, HoneyBook may also automate payments and create task reminders based on the tasks. HoneyBook works with QuickBooks, Calendly, Zapier, Gmail, and Google Calendar services. HoneyBook provides a monthly subscription service for its products. The solution includes a mobile app for Android and iOS users, and it integrates with Gmail, Outlook, and Apple Mail.

HoneyBook’s features include:

• Tracking payments
• Client management
• Calendar automation
• Document management
• Integrations

Advantages:

• User-friendly interface for managing various business processes from inquiry to invoice in one place
• Custom templates for responding to requests and follow-ups
• Billing, contracts, and other documents can be stored in one location
• Can automate payments and create task reminders
• Mobile app available for Android and iOS users
• Integrates with various business tools and apps

Disadvantages:

• Limited features on the app
• The user interface is not very intuitive

Pricing: HoneyBook offers a 7-day free trial. After the trial period, the monthly subscription starts at $9 per month.

5. Pipedrive

Pipedrive is a cloud-based CRM software for small companies and sales teams. The solution helps users to plan and manage their sales pipeline. Users may use Pipedrive to track deals, contacts, and tasks.

Pipedrive’s direct sales operations capabilities are beneficial for small company sales teams. Its innovative contact data elements include lead analytics based on data discovered online and through social media accounts. Salespeople can use Smart Docs applications to transmit quotations, bids, and contracts and generate eSignatures from within the CRM. Outside integrations enable sales teams to send invoices and collect payments.

Pipedrive’s revenue forecast capabilities are only accessible on the Professional and Enterprise plans, even though its sales-boosting functionality is excellent.

Some of Pipedrive’s key features include the following:

• Smart Docs Management Tools
• Smart Contact Data Feature
• Integrations
• AI Sales Assistant
• Built-in Appointment booking tool

Advantages:

• Customizable pipelines and fields
• Mass lead import capabilities
• Smart functionalities and built-in appointment booking tool

Disadvantages:

• Revenue forecasting only available on Professional and Enterprise plans
• It does not offer a free plan

Pricing: Pipedrive offers a 14-day free trial. After the trial period, the monthly subscription starts at $15 per month.

6. Capsule

Capsule CRM is one of those platforms that kept the traditional customer relationship management system intact and straightforward. This cloud-based CRM application from Zestia enables small and midsize organizations to track people and organizations they do business with and their interactions and opportunities in the sales pipeline.

If you’ve ever worked in anything more complicated than an email inbox, using this simple CRM is a breath of fresh air. The user interface is easy to use and leaves very little room for customization; simply modify the color scheme and add a logo.

Capsule has many options for customizing the fields for people, organizations, and opportunities. In several minutes, you can create a decision-maker checkbox field and a dropdown menu to collect customer types such as vendor, supplier, VAR, and end-user.

Another function is called Tracks. It allows you to create a recurring set of activity reminders for items. Also, if you use Gmail or Outlook, you’ll want to install the Capsule email add-on. You may insert contacts, possibilities, and tasks straight from your inbox with a few clicks. It will also keep (unless you disable) all current email discussions in that person’s record.

Its key features include the following:

• Integrated Email Marketing
• Pipeline Management
• Custom Dashboard
• User forms

Advantages:

• Smooth user-interface
• Easy to set up and use
• Flexible customization options
• Responsive customer support
• Multiple integrations available

Disadvantages:

• The mobile app is problematic
• There is no free trial available

Pricing: Three subscription options are available with Capsule CRM. The starting plan, which costs $18 per month and includes two users, is included.

7. Onpipeline

Onpipeline is a cloud-based customer relationship management (CRM) system for small and medium-sized enterprises (SMBs). Onpipeline is an excellent step up if your business is small enough for spreadsheet-based contact management.

It’s simple to use, and it has a reasonable price tag. After you’ve finished importing your CSV file, the only data import option is to get started.

Marketing automation can help you save time on recurring activities. All accounts with limitless storage, contacts, and users are included. Set up Onpipeline to work with one or more configurable pipelines and optionally assign them to a Team for making calls and sending emails to your contacts with a single click. With only one click, make calls and send emails to your contacts.

Onpipeline’s key features include the following:

• Flexible Pipeline Management
• Team-Based Permissions
• One-Click Calling and Emailing
• Advanced Reporting
• Marketing automation

Advantages:

• Easy to use and set up
• Affordable price tag
• Simple data integration
• Organized tabular views

Disadvantages:

• Can only import CSV files
• Map feature is not available
• Challenging email syncing

Pricing: Onpipeline has a free trial for 14 days. After the trial period, the monthly subscription starts at $19 per month.

8. Insightly

Sales and project management are combined in one platform with Insightly. It is a customer relationship management (CRM) software that links sales automation to project management. Rippling offers lead routing, workflow automation, and relationship linking functionality. It’s perfect for small to medium-sized businesses wanting a platform for integrating sales and post-sales operations.

Insightly has four different lead generation and management plans, contact and sales activity management, collaboration, and project delivery. It automates sales processes so that reps may sell more productively while also reducing time spent on routine activities.

It is an ideal tool for small businesses looking for a centralized pipeline and contact database, startups looking for a simple workflow, and real estate agents seeking free lead management tools.

Some of Insightly’s key features include the following:

• Email Templates
• Contact, Lead, and Project management
• Workflow Automation
• Custom Dashboard
• Business Intelligence Platform
• Third-Party Integrations

Advantages:

• Customizable sales workflow
• Real-time data synchronization
• Intuitive contact and pipeline management interface
• Extensive software integration

Disadvantages:

• Limited report customization
• Limited free plan functions
• Extra costs for certain features

Pricing: The pricing structure for ‘Insightly’ includes a free plan for up to two users and four premium tiers that allow for an infinite number of users. The cost per user per month is from $29 to $99, billed yearly.

9. Bitrix 24

Bitrix24 is a one-of-a-kind platform that provides ecommerce features, allowing small companies to develop a website, process orders, and handle their inventory while also integrating with the CRM. Online purchasing options include free credit card processing and automated invoicing and connections with popular apps like PayPal, Stripe, and Authorize.net that allow you to process payments.

Bitrix24’s usability is one of the most frequent problems reported, especially with navigating the interface since it includes a lot of functional buttons on each page.

The interface is not as intuitive as some of the other CRMs on this list, but it does offer a wide range of features for sales teams, including:

• Contact and Lead Management
• Sales Pipeline and Quotes
• Order Processing
• Inventory Management
• Website Builder

Advantages:

• A powerful ecommerce platform that also includes a CRM
• Free quotes, invoicing, and payment processing
• A wide range of features for sales teams
• Solid business automation features

Disadvantages:

• The interface is not as intuitive as some other CRMs
• No easy-to-use reporting and analytics tool

Pricing: The pricing structure for Bitrix24 includes a free plan for unlimited users and four premium tiers starting from $39 to $199 a month.

10. Bigin by Zoho CRM

Bigin by Zoho CRM is a pipeline-centric CRM designed and priced for small companies. Bigin offers spreadsheet-like simplicity to CRM and enables anybody to start in less than 30 minutes without any prior training, thanks to its minimal design and emphasis on greater ease of use.

Bigin helps small and medium-sized enterprises (SMEs) implement processes more effectively and efficiently, allowing them to handle their daily operations. It also will enable SMEs to simplify customer-centric activities and better manage their day-to-day operations.

Bigin also has built-in telephony and email, workflow automation, web forms, product tracker, customizable dashboards, and real-time notifications.

Bigin is compatible with several popular third-party platforms, including G Suite, Microsoft 365 (formerly Office 365), Zapier, Zoho Desk, Zoho Campaigns, Zoho Meeting, Zoho Flow, and Zoho CardScanner. Bigin’s mobile apps for iOS and Android provide instant access to client information so that businesses can manage their sales pipeline on the go.

Some of Bigin by Zoho’s key features are the following:

• Customizable Reports
• Document Management
• Interaction Tracking
• Sales Pipeline Management
• Social Media Integration
• Calendar and Scheduling System

Advantages:

• A pipeline-centric CRM designed and priced for small companies
• Minimal design and emphasis on greater ease-of-use
• Built-in telephony and email
• Workflow automation
• Real-time notifications

Disadvantages:

• Some features are by default and cannot be changed
• A limited number of pipelines

Pricing: There are two pricing tiers for each version: Basic and Pro. During the free trial, Bigin provides a 15-day test for new users; afterward, the program is available in two versions with two pricing levels for each. The number of users affects price and function.

11. Vtiger

VTiger is a well-known CRM (Customer Relationship Management) software. It has millions of users worldwide and is commonly used by organizations to manage their contacts and leads.

It offers a single, unified CRM for sales, customer support, and marketing teams. This CRM can be used across the entire customer lifecycle. It allows marketing teams to capture and nurture leads, sales teams to score, track and close resulting deals, and support teams to access complete customer history and provide support.

Customer data is kept in a single database that gives marketing, sales, and support staff a common perspective. The system may be tailored to the company’s needs and preferences. Customer care is available 24 hours a day, five days a week (phone, email, and chat).

Some of the critical features of vTiger include the following:

• Pipeline management
• Communication and collaboration between sales teams and marketing teams
• Analytics, sales insights, alerts, and intelligent reporting
• Helpdesk automation
• Productivity
• Marketing automation
• Sales engagement

Advantages:

• Minimal learning curve
• Impressive features for growing businesses
• Easy to use user interface
• Frequent updates
• Good value for money

Disadvantages:

• Not suitable for businesses with complex sales processes
• Basic features compared to other CRMs

Pricing: There are three editions of Vtiger CRM: Self-Hosted, Cloud, and On-Premise. The Self-Hosted edition is free, while the Cloud and On-Premise editions are paid. The price of the Cloud edition starts at $12/user/month, while the cost of the On-Premise edition starts at $25/user/month.

12. Less Annoying CRM

Simplicity, affordability, and excellent customer service are the three fundamental principles behind Less Annoying CRM. It allows you to manage your contacts, leads, notes, calendar, to-do’s, and more from one easy-to-use web application. Likewise, it is based on three fundamental concepts: simplicity, price, and outstanding client service.

Less Annoying CRM is a cloud-based platform that allows you to access your data anywhere. It offers cloud-based deployment, various configurable settings, and a dashboard that displays contact information, projects, files, and other information in one place. Companies may use Less Annoying CRM.

Any notes, files, tasks, events, and pipeline information associated with a contact may be viewed via the dashboard. The modules are lead tracking, note-taking, calendars, and task management. Users may customize sales processes and lead definitions to match their company operations and industry demands by changing settings.

The servers are hosted on Amazon’s network with offsite data backups in case of emergency, allowing data to be recovered if necessary.

Its key features include the following:

• Customization
• Desktop Integration
• Mobile User Support
• Knowledge Base
• Document and Content Management

Advantages:

• Excellent customer services
• Simple to learn and use
• Great value for money

Disadvantages:

• Limited features
• Suitable for small businesses only
• No free plans are available

Pricing: The price for Less Annoying CRM starts at $15 per month. They offer a 30-day free trial.

13. Daylite

Mac, iPhone, and iPad users will appreciate the simplicity of Daylite CRM. It’s a solid platform for startups and small businesses with 100 employees wanting to grow their client lists and get more work.

The Daylite solutions are divided into CRM components and project management tools. The goal was to break down the historical distinction between customer-facing activities and internal work. It isn’t just for sales and marketing at Daylite, but for all company operations.

The CRM portion of Daylite is designed to track people, companies, projects, and opportunities in one place. In contrast, the project management tools help teams collaborate on tasks and get work done more efficiently.

Daylite comes with a simple user interface that is easy to navigate and understand. The interface is designed for maximum productivity, focusing on the user’s most common tasks.

Another great feature is the Daylite Mail Assistant, which connects directly with Apple Mail. There are several customization alternatives available. These include categorizing and labeling people, tasks, projects, deals, and other items. Besides that, it can produce custom and adaptable reports and administrative team and user permissions. Finally, it is compatible with other Apple programs such as Calendar, Contacts, and Siri as a Mac utility.

Some of the key features of Daylite include the following:

• Contact management
• Company management
• Opportunity management
• Project management
• Collaboration tools
• Activity Tracking

Advantages:

• iOS integrations with Apple programs such as Contacts, Siri, and Calendar
• It comes with a variety of customization options.
• It may be used on several devices.
• User-friendly interface

Disadvantages:

• Limited plan flexibility
• Only for Apple, Mac, and iOS users

Pricing: The price for Daylite starts at $49 per user per month. They offer a free 14-day trial.

14. Salesmate.io

Salesmate is a cloud-based integrated CRM system that adds more features for sales management, business automation, and acceleration to the web. The solution is built specifically to address the difficulties faced by sales teams, allowing companies to collect more leads and control their sales pipelines.

Sales managers may keep track of new leads, distribute them among salespeople, handle follow-ups, and monitor lead conversions. Management can use sales forecasting, smart reporting, and other tools to help it make data-driven decisions.

The Lead Builder within Salesmate allows you to generate new leads and capture lead information. New agreements are immediately added to the sales pipeline, saving time and effort and lowering tedious data entry.

Prospect management features, such as Salesmate’s sales intelligence tool, allowing organizations to assess previous sales data, generate business-relevant insights, and address pain points. The sales forecasting component will enable managers to forecast campaign needs and manage their staff accordingly.

Some of its key features are the following:

• Contact management
• Lead capture and management
• Smart reporting
• Activity tracking
• Pipeline management
• Integrations

Advantages:

• Affordable price point
• Flexible pricing plans
• Free trial available
• User-friendly interface

Disadvantages:

• Limited customization options
• Some features are time-consuming

Pricing: Salesmate has three pricing tiers: free, paid per month and paid annually. It is based on features and unique demands. Paid plans start at $9 per month. 

15. Salesflare

Salesflare is a B2B-focused CRM with some features oriented toward the B2B sector. It is ideal for small enterprises with external clients instead of end-user consumers. It’s easy to use and takes advantage of automation, allowing sales people to spend less time on administration.

It’s easy to get started with Salesflare, and while it does a lot of the legwork for importing your data to the platform, it also handles most of the work. Whether by email, phone, or chat, every contact interaction is recorded automatically. Leads and deals in progress receive entire bird’s eye visibility. Intelligent tools help you to follow up and score information.

Salesflare is also a valuable tool for sharing information and team collaboration. It may also operate in your Outlook or Gmail accounts.

Its key features include the following:

• Automatic updates of contact information
• Notifications and reminders
• Data import and export
• Third-party integrations

Advantages:

• User-friendly interface
• Automatic data entry
• Integrated with Outlook and Gmail
• Focuses on B2B market
• It offers a lot of automation

Disadvantages:

• Limited customization options
• No free trial is available

Pricing: Salesflare has a 14-day free trial. The cost for a single user is about $29/month when paid annually. The Pro plan costs $49 per month, and the Enterprise plan costs $99 every month.

16. Streak

Streak is a CRM platform designed to be used directly in your Gmail inbox. It’s an excellent option for salespeople who are already using Gmail as their primary email client and want to avoid the hassle of switching back and forth between multiple applications.

Streak CRM is a Gmail add-on that allows you to manage contacts, keep track of customer emails and leads, and stay on top of your sales funnels. It may be the ideal CRM software for you if you already use Gmail or G Suite.

You may quickly capture leads right from your contacts, add to-do and reminder items, schedule emails, establish custom pipelines and funnels, attach tags and notes, and much more, all from a single dashboard.

The Streak CRM has basic workflow features like recruiting, project management, sales, support, etc. However, it may be customized to meet your specific demands. It’s straightforward for anybody to utilize, even if they’re new to the process.

It’s possible to use this simple CRM software in your browser as a browser plugin or on mobile devices running iOS or Android. It also supports third-party integrations via Gmail and Zapier.

Streak’s key features include the following:

• Import and export data
• Contact Pipeline Tracking
• Email merge and mass sending
• Mobile app integration

Advantages:

• Inexpensive
• Great for salespeople who use Gmail
• Integrates with Zapier
• It can be used on mobile devices

Disadvantages:

• Limited customization options
• No free trial is available

Pricing: Streak CRM offers a free edition with basic capabilities. For organizations, the starting cost of a paid plan is $49 per user each month (paid annually).

17. Keap

Keap is a robust and simple CRM and marketing platform. Its objective is straightforward: to assist you in distinguishing among the clutter and concentrating on selling more products. Over 20 years old, Keap has seen its ups and downs.

It’s a simple CRM that many small business owners may appreciate since it’s pretty easy to use.

Keap also has an Email Marketing Toolkit feature that helps you design and send an email campaign in just a few minutes. It provides several pre-written email templates so you may save time while more successfully contacting new prospects. You’ll also get notifications and suggestions to assist you in leading them down your sales funnel by sending them status updates and keeping track of their interactions with your business.

Its key features include the following:

• Program Management
• CRM Lead integrations
• Out-of-the-box integrations for email clients like Gmail or Outlook are included.
• Automated alerts and tasks

Advantages:

• Simplified sales process
• Inexpensive
• Free trial available

Disadvantages:

• Limited customization options

Pricing: For individual users, paid plans begin at $79 per month to handle 500 contacts.

18. Nimble

Nimble CRM is a great CRM software for those who want to aggregate their contacts, email, and social media interactions. It’s also helpful if you want to merge your contacts with a third-party contact management system (it works well with Twitter).

The interface is simple, with a to-do list, important deals, etc. It also includes a “rules engine” that helps Nimble anticipate relevant contacts and activities based on your user behavior.

Users may also add their friends to the list of people they’d want to stay in touch with and designate specific conversations as critical.

Nimble CRM’s key features include the following:

• Task Management
• Third-Party Integrations
• Sales Pipeline Management
• Reporting and Analytics

Advantages:

• Easy to learn and use
• Fast, reliable CRM solution
• Excellent user-interface design

Disadvantages:

• Integrations may be unstable at times
• Some features are hidden behind a paywall
• Glitches and freezing are common

Pricing: For individual users, paid plans start at $15 per month. Nimble also offers enterprise plans for larger businesses.

19. Copper

Copper works with G Suite, which is ideal if you use Gmail all day long. The system takes approximately five minutes to install. You may anticipate features such as automated data entry, smart identification, lead, and customer tracking, plus sales contact and opportunity optimization once it’s up and running.

The CRM has a beautiful sales pipeline that allows you to manage leads through the qualification process. Communication is made easier with easy access to contacts via email, voice, and text and the capacity to record notes in-app using accurate voice transcription.

Weekly pipeline progress reports can help you manage teams and workflows by providing drag-and-drop features, customized criteria, and alerts if deals are stale.

Some of Copper’s key features are the following:

• Opportunity and Pipeline Management
• Desktop Integrations
• Case management
• Mobile User Support
• Dashboards

Advantages:

• Seamless integration with G Suite
• Superb user interface
• Outstanding customer service

Disadvantages:

• Limited features and customization options
• Issues in importing and exporting data

Pricing: For individual users, paid plans start at $39 per month. Copper also offers enterprise plans for larger businesses.

Why do Small Businesses Need a CRM Software?

Small businesses need CRM Software to tackle operational challenges with growth and scaling. Customer Relationship Management systems help business owners manage sales decline, client attrition, and other problems associated with an increased customer base. It also allows businesses to focus on their most valuable clients rather than spending time and resources on low-value prospects.

Here are more other reasons why businesses need a CRM Software:

• Improves Productivity – A CRM system gives sales reps access to the client information they need in one central location. This way, they can easily track interactions, follow up on leads, and close deals faster.
• Maximizes Efficiency – A CRM solution frees up time for sales reps to focus on selling by automating repetitive tasks.
• Builds Better Customer Relationships – A CRM system helps businesses keep track of customer interactions and provides valuable insights that can be used to improve the customer experience.
• Generates More Revenue – A CRM system can help businesses close more deals and increase revenue by improving sales productivity and efficiency.
• Better Forecasting Accuracy – A CRM system gives businesses visibility into their sales pipeline, making it easier to forecast future sales and revenue.

In Which Industries Do Small Businesses Need CRM?

Many industries can benefit from using a CRM system, including:

• E-commerce and retail – A CRM system can help e-commerce businesses manage customer data, track sales and marketing campaigns, and increase conversion rates.
• Manufacturing – A customer relationship management system may assist manufacturing companies in keeping track of customer orders and sales.
• Healthcare – Healthcare businesses can use a CRM system to manage patient records and appointments.
• Financial Services – Financial services businesses can use a CRM system to manage customer accounts and sales.
• Real Estate – Real estate businesses can use a CRM system to track property listings and customer inquiries.