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Why do I need a CRM?

The 5 Best Shopify CRM Integration Options

Corporate solutions for client management

If you run an online store using Shopify, you know how important it is to manage your customer relationships effectively. You want to provide a personalized and seamless shopping experience, increase customer loyalty and retention, and boost your sales and profits. That’s why you need a CRM (customer relationship management) system that integrates well with your Shopify platform.

A CRM system helps you store and organize your customer data, track their interactions and behavior, segment them into groups, and communicate with them through various channels. A Shopify CRM integration allows you to sync your customer data between the two platforms, automate your marketing campaigns, and access insights and analytics to optimize your strategies. In this article, we will review the five best Shopify CRM integration options that can help you grow your business. 

Here are our picks for the Top 3 CRM for Shopify: 

  1. CostaRica CRM (Best Overall CRM, obviously)
  2. Zoho CRM (Best Shopify CRM With Social Media Management Tools)
  3. HubSpot (Best Shopify CRM for Custom Product Workflows)
  1. CostaRicaCRM

CostaRica CRM offers solutions that can help you manage your customer interactions more effectively. By integrating one of these solutions with your Shopify store, you can gain access to powerful tools for managing customer data, tracking sales and marketing activities, and improving customer engagement.

With the integration all set and done, you’ll have easy access to your CRM data right from within Shopify. It’s like having a personal assistant for your sales and marketing processes. Say goodbye to clunky systems and hello to a seamless experience for your beloved customers!

Here are some of the features:

  • Contact Management
  • Lead and Deal Management
  • Project and Task Management
  • Event Management:
  • Email Marketing
  • Reporting and Analytics
  • Integration and Customization



CostaRica CRM offers various packages at different price points. You may contact for more information about their services.

The best part about the pricing is that you only pay for how much you need.

A cloud-based solution, hence, will not require any maintenance or installation. Affordable and suited for small and medium-sized enterprises. Features range from sales and marketing to project and inventory management. Simple and non-elusive UI.Limited integration option with other tools, such as social media and e-commerce platforms.It can be challenging for document customization.
  1. Zoho

With Zoho CRM Solutions, customers can seamlessly integrate their Shopify store with the Zoho CRM, ensuring that all crucial customer information is readily accessible whenever they need it. This highly efficient integration keeps businesses connected and organized at all times.

By consolidating all your data onto a single platform, you can effortlessly manage and organize your customer relationships. Additionally, you’ll gain access to detailed data and insights that will empower you to make informed business decisions.

 Here are some of the features:

  • Integration with construction data providers
  • Construction project management
  • Omnichannel communication
  • Invoicing and billing
  • Resource Management

Rating: 4.0/5 (G2 Rating)


Zoho CRM has five pricing editions, ranging from $0 to $52 per user per month, depending on the features and functionalities you need for your Shopify business. You can also try Zoho CRM for free for 15 days before you buy a plan.

They offer a free plan that includes basic features.It has over 500 extensions available that let you integrate with other apps.It has a clean smartphone interface for mobile CRM AI features are only available on the top-tier plansReporting can be improved, as some users have reported that it is not very user-friendly or customizable.Customer support can be inconsistent, as some users have experienced delays or unresponsiveness from the support team.
  1. HubSpot 

HubSpot CRM is like having a personal assistant for your Shopify store, but without the constant interruptions for coffee breaks. It helps you keep track of all your contacts, sales, and marketing campaigns, so you can focus on growing your business. Plus, it syncs up with your Shopify store seamlessly – no more manual data entry!

Here are some of the features:

  • Inbound Marketing
  • Pipeline management
  • Contact management
  • Email and communication tracking

Rating: 4.4/5 (G2 Rating)


HubSpot has a free plan that you can use with limited features and support. If you need more functionality and assistance, you can upgrade to one of the paid plans, starting from $50 per month.

It is a well-designed product which is easy to use. It has excellent built-in support.It is an all-in-one platform It can be expensive.Limited customization options are available. It has a steep learning curve.
  1. Salesforce

Salesforce is a leading CRM platform that helps you connect with your customers and grow your business. Salesforce Shopify integration allows you to sync your customer and order data between the two platforms, so you can have a single view of your customers and their interactions with your store.

With the magical powers of Salesforce Shopify integration, you can transform your online store into a sales-boosting machine. Say hello to better customer relationships and higher sales figures!

Here are some of the features:

  • eShopSync For Shopify
  • Shopify made easy
  • Salesforce Sync

Rating: 4.3/5 (G2 Rating)


The pricing of Salesforce CRM depends on the solution and edition you choose, and it ranges from $25 /per user/month to $300 per user/month for Sales Cloud and Service Cloud, and $1,250 /month per account for Marketing Cloud Account Engagement.

It is a cloud-based platform that requires fewer IT resources to set up and maintain.They offer products and features for various business needs and industries, such as sales, customer service, marketing, analytics, and more.Provides various channels and resources for customer support.It is more expensive than some of its competitors.It is a powerful but complicated platform that may require a steep learning curve.It has a user interface that may not be very intuitive or user-friendly for some users.
  1. Brevo

Introducing Brevo (formerly Sendinblue). With Brevo, you’ll build lasting customer relationships using our flexible and affordable features. From marketing to sales, chat, and transactional emails, we’ve got you covered. Choose what you need and only pay for what you use. 

Here are some of the features:

  • Sales CRM
  • Meetings & Phone
  • Conversations
  • Deliverability
  • Integrations & API
  • GDPR (General Data Protection Regulation)

Rating: 4.3/5 (G2 Rating)


Brevo CRM offers several pricing plans, including a Free plan with basic features such as 300 emails/day and customizable email templates. The Starter plan starts at $25/month with unlimited contacts. The Business plan starts at $65/month with unlimited contacts and includes advanced features such as marketing automation and A/B testing.

It has a clean user interface (UI) that minimized friction.It is somewhat affordable.Allows you to capture leads and expand your reach with custom landing pages.Clicking on each element takes a few seconds to load.Transitions aren’t as seamless as on other platforms.

What is the best CRM for e-commerce?

There are many CRM software options available for e-commerce businesses, depending on your needs, budget, and preferences. The best overall CRM which we already mentioned earlier in this article is, CostaRica CRM(well, take a quick look at the URL). We allow you to be flexible by paying only for what you need. Imagine this: you’re running your online store on Shopify and you love getting direct feedback from your customers. But when it comes to those pesky custom reminders for your users, you’d rather not deal with them. Well, with us, you only have to pay for what you actually like! It’s as simple as sipping a cup of coffee while scrolling through memes – effortless and satisfying.

What is CRM in Shopify?

CRM stands for Customer Relationship Management. It refers to the strategies, best practices, and tools a business uses to nurture existing and potential customer relationships. Shopify does not have its own built-in CRM system, but there are many CRM apps that can be integrated with Shopify to help you manage consumer data, enhance customer relationships, and manage the sales and marketing of your e-commerce business

How can CRM help in Shopify Integration?

Integrating a CRM with Shopify can provide many benefits for your business. It can help you to segment customers and make marketing more effective, generate detailed customer profiles so that you can understand their shopping habits and generate relevant marketing strategies, and bring resourcefulness to your E-Commerce platform. Top CRM software can store and analyze your customer’s shopping behavior, which helps when you are trying to make marketing campaigns more effective. Additionally, CRM Shopify Integration creates an optimal connection on both platforms, allowing Shopify store owners to access customer data in an easy and unified way.

What are the advantages of CRM for Shopify Integration?

Some of the advantages of CRM for Shopify integration are:

  • Customer communications: Send personalized and targeted messages to your customers based on their purchase history, browsing activity, feedback, and more. With a CRM you can efficiently track and respond to customer inquiries, complaints, and reviews from various channels. No more hassle of switching platforms or losing track of customer interactions.
  • Automation opportunities: You can automate various tasks and workflows, such as sending order confirmations, shipping notifications, abandoned cart reminders, loyalty rewards, cross-sell and upsell offers, and more. You can also set up triggers and actions based on customer events, such as placing an order, leaving a review, or requesting a refund.
  • Organization and efficiency: Say goodbye to data chaos and hello to a centralized hub of customer information. With this magical system, you can effortlessly access and update your data all in one place. No more duplicates, inconsistencies, or embarrassing errors. It’s like having a personal assistant that syncs your Shopify and CRM data seamlessly. You can also assign tasks and roles to your team members and monitor their performance.

What are the disadvantages of CRM for Shopify Integration?

Some of the disadvantages of CRM for Shopify integration are:

  • Cost: So, if you want to integrate CRM with Shopify, brace yourself for some potential expenses. We’re talking subscription fees, installation fees, maintenance fees – the whole shebang (Oh, and don’t forget about those sneaky customization fees!). If you want any fancy extra features or integrations that aren’t included in the basic plan? Cha-ching! Gotta pay for those too. But hey, at least your business will be running smoother than a freshly greased cogwheel!
  • Complexity: Integrating CRM with Shopify may require some technical skills and knowledge, especially if you opt for a custom or manual integration. You may also encounter some compatibility issues or integration errors that need to be resolved. But don’t worry, with some skills and knowledge (and maybe a little help from tech support), you’ll have that integration working smoothly in no time!
  • Security: Integrating CRM with Shopify may expose your customer data to potential risks, such as data breaches, hacking, or unauthorized access. Make sure both systems have their security game on point and are following all the data protection laws and regulations. Safety first!

What CRM practices should Shopify Integration avoid?

Here are 3 CRM practices that you should avoid for Shopify integration:

  • Reaching out to agencies for integration: While some agencies may offer Shopify CRM integration services, they may not be the best option for your business. Agencies may charge high fees, have limited expertise, or use outdated or incompatible tools.
  • Ignoring data quality and security: When integrating CRM with Shopify, you should ensure that your data is accurate, consistent, and secure. You should avoid data duplication, inconsistency, and errors by syncing your data regularly and correctly between the systems.
  • Failing to customize and optimize the integration: When integrating CRM with Shopify, you should not settle for a one-size-fits-all solution. You should customize and optimize the integration according to your business needs, goals, and preferences.

What is the role of CRM for Shopify Integration?

The role of CRM in Shopify Integration is to provide businesses with a centralized location to manage customer relationships and sales data, streamlining the sales process and improving customer engagement. With a CRM system, you can create a centralized location to store customer data, track sales activity, and automate workflows between your Shopify store and your CRM system. This helps businesses to better understand their customers and provide a personalized experience.

How much does a Shopify CRM Integration software cost?

The cost of a Shopify CRM Integration software varies depending on the provider and the features offered. Some CRM providers offer a free plan or a free trial for their paid plans, while others have a starting price for their paid plans. For example, Zendesk Sell has a starting price of $19/user per month and CostRica CRM (that is us) gives custom quotes. Visit us and get in touch with us to get the best possible plan for you. 

What are the things to consider in a Shopify CRM Integration software?

There are many Shopify CRM integration software options available, but not all of them may suit your business needs, goals, and preferences. Therefore, you should consider some factors before choosing a Shopify CRM integration software, such as:

  • Cost: You should consider the cost of the Shopify CRM integration software, including the subscription fees, installation fees, maintenance fees, or customization fees.
  • Features and capabilities: You should consider the features and capabilities of the Shopify CRM integration software.
  • Ease of use: You should consider the ease of use of the Shopify CRM integration software, such as the user interface, the installation process, the configuration process, the customization options, and the support options. 
  • Quality of support: You should consider the quality of support of the Shopify CRM integration software, such as the availability, responsiveness, professionalism, and expertise of the support team.

Do you need a CRM for eCommerce?

Who needs a CRM system when you can just wing it and hope for the best, right? But seriously, having a CRM system can work wonders for your marketing efforts. It helps you segment customers and create personalized strategies that will make them feel like you understand their every shopping habit. Plus, it brings some serious resourcefulness to your E-Commerce game. So why not give it a whirl? Additionally, CRM integration creates an optimal connection between your eCommerce platform and the CRM system, allowing store owners to access customer data in an easy and unified way.

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