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Why do I need a CRM?

The Top 10 CRM Tools For Marketing Agencies

Corporate solutions for client management

CRM is a customer relationship management software that helps businesses manage their interactions with customers and potential customers.

CRM tools are essential for agencies. They help you keep track of your clients, their contact information, and the work you have done for them. The right CRM tool can make managing your agency a lot easier. We’ve listed 10 of the best CRM tools for marketing agencies here.

Some of the most popular CRM software programs include CostaRicaCRM, Copper, and Drag. CostaRicaCRM is a cloud-based CRM software that offers many features, including contact management, sales automation, and reporting. Copper is another popular CRM software that provides an intuitive interface and robust features. Drag is a newer entrant to the CRM market that offers an innovative approach to customer relationship management.

All three of these CRM software programs offer businesses a powerful way to manage customer data and improve customer relationships.

Here are the top 3 CRM software:

  1. CostaRicaCRM (Best Overall)
  2. Copper (Best for Basic CRM)
  3. Drag (Best for Easy to use CRM for Marketing Agencies)

1. CostaRicaCRM (Best Overall)

CostaRicaCRM’s cloud-based CRM software helps companies understand and manage customer interactions, needs, and cross-market barriers. Their vTiger platform was developed by a group of marketing experts and software specialists specifically for our company. Over time, the CRM organization has only grown more extensive and more resourceful.

CostaRicaCRM gives a comprehensive range of features that may be tailored to meet the specific demands of each organization. In addition to software, CostaRicaCRM provides installation and customization services. CostaRicaCRM’s integration with Salesforce allows businesses to focus on maintaining client connections rather than stressing installation or technical assistance. CostaRicaCRM helps firms to concentrate on keeping their client relationships, which is what they’re best at.

Costa RicaCRM’s interoperability with other applications is one of the features that set it apart. The CRM may integrate your old inventory management, sales, and business planning software with your new CRM. If your company has the right infrastructure, CostaRicaRM can also provide server installations. With this option, you would have complete control over the CRM.

The CRM is customized to the specific requirements and demands of your company. If your business requires quick and easy access to large amounts of data, this option is ideal for you. Also, companies concerned about data security would benefit from this option.

Costa Rica CRM is helpful for marketing agencies because it enables them to keep track of customer interactions and communications. This can help marketing agencies better understand their customers and what they are looking for, which can improve their marketing efforts. Additionally, Costa Rica CRM can help agencies manage leads and track conversions, which can also help improve their marketing campaigns.

Customers pleased with your service are more likely to provide favorable reviews and testimonies, which may help you gain new clients. Another advantage of Costa Rica CRM is that insurance agents can remain organized and keep track of important information. Potential leads, policy specifics, renewals, and so on could be found in this data. This readily available information can assist insurance professionals in saving time while also improving their efficiency.

There are two pricing tiers for Costa Rica CRM: single and multiple users. The CRM is available to individual users for $42 per month or $360 per year. Multiple users will each receive the CRM for $58 per month or $480 per year.

2. Copper (Best for Basic CRM)

Copper CRM (formerly ProsperWorks CRM), a customer relationship management (CRM) software developed especially for Google’s cloud applications, is a customized version of Microsoft Dynamics.

The tight integration of Copper CRM with the Google Workspace suite of apps fills a void in the CRM industry. It makes Copper CRM an appealing alternative for organizations that use Google workshops as their sales automation platform because it is the only sales automation solution endorsed by Google.

Some of Copper CRM’s features include bulk import from other CRMs, setting up new leads from incoming calls, an artificial intelligence (AI) assistant that suggests actions to improve customer engagement and sales, and custom triggers and reminders based on pipeline status.

The reporting process is simple and efficient, with customized reports that can be quickly built from templates using a drag-and-drop interface. Users are always kept in the loop with business insights, including sales intelligence and analytics.

Copper CRM provides robust security, regular backup management, and data resiliency systems audited by third parties, stringent access controls, and strict compliance to all Google Cloud, OAuth, SSO, OpenID, and API standards.

Copper CRM’s integration with G Suite allows users to easily access their records. It displays as a taskbar on the side of Gmail.

With this integration, users will experience decreased repetitive manual labor data entry and other similar administrative tasks. The majority of sourced information can be transferred directly from G Suite. And not only that but everything will be organized too. Users will have visibility to email threads, previous interactions, and assigned tasks– all compiled into one neat location.

Copper CRM is integrated with Google Workspace applications natively, as well as other integrations available directly and through third-party connectors like Zapier and Piesync.

Copper CRM has three different subscription plans. The three pricing options are Basic, Professional, and Business. All packages come with a 14-day free trial. The Basic plan costs $25 per user monthly for the whole year or $29 per user monthly for every 30 days over 12 months (prorated). There is a three-user limit to the Basic bundle. The Professional package is designed for small and medium-sized businesses. It has an annual price of $59 per user per month, which is charged monthly. The Business plan costs more than the Professional plan. This service is for corporations with more than 100 employees that are expanding rapidly. It costs $119 per user every month and is billed yearly

3. Drag (Best for Easy to use CRM for Marketing Agencies)

Drag and Drop for Gmail is a help desk solution that lets support staff manage activities, collaborate in one place, and track emails. Its shareable Kanban boards may be used to arrange requests, develop checklists, and log events. Email templates, email tracking, and analytics tools are among the features available. Customer service professionals who use Google Workspace should use this tool.

The two-use, drag-and-drop Gmail app is a shared inbox and collaboration solution built into Gmail, making it an ideal choice for organizations that use Google Workspace. It has a free tier appropriate for small enterprises and startups needing a free customer support solution. It’s also an excellent option for remote workers since it provides mobile apps on all plans.

Drag & Drop is a business productivity tool that enables you to drag documents from your computer and drop them on the Hotmail workspace. This program features collaboration tools such as shared workspaces, Kanban boards, and team chat. It also has productivity tools like notes, tasks, and checklists. In addition, it allows you to monitor emails, add email templates, and create team performance reports. You may also use its iOS and Android apps to log into your Gmail account on the move.

With Drag, you can visually organize your customer service team’s emails using shareable Kanban boards and task cards that you can easily drag from one column to another. You may use internal emails to collaborate with your coworkers. You may also send out pings and set duties for team members in real-time. Collision detection ensures that multiple subscribers do not simultaneously respond to the same email.

The pricing for DragAndDropApp is as follows: There’s a free plan for up to three people and three paid plans ranging from $5 to $15 per user per month, billed annually. The number of users, workspaces, automation and email sequences are all restricted on the different plans.

4. Spiro

Spiro is a helpful tool for sales teams that organizes opportunities and contact lists and provides recommendations for further action to help deals move forward. It also creates sales reports for managers to see how their team performs and improve their selling techniques. Spiro makes selling much easier and helps teams close more deals.

Spiro.AI is an innovative and modern platform that sales teams can utilize to increase productivity, optimize performance, and make better decisions in real-time. By proactively providing recommendations driven by AI Engine capabilities, Spiro.AI sets your business up for success. Customers who use Spiro.AI technology state that they are closing deals 23% faster and growing their customer contract values by 32%.

The key features of Spiro include a contract database and marketing automation. The contract database is a central repository for all your company’s contracts, making it easy to keep track of expirations, renewals, and amendments. The marketing automation feature allows you to create and automate marketing campaigns, making it easier to stay in touch with your customers and prospects. 

Spiro’s main advantage is that it automatically flags pipeline anomalies and gives accurate reports. It also works with a wide range of business systems, including ERP, marketing automation, and more.

The pricing of Spiro starts at $12000 annually. To get a personalized quote, patients should contact Spiro directly.

5. Nimble

Nimble is a cloud-based software as a service (SaaS) solution that allows small enterprises to attract and retain clients by allowing their employees to communicate more effectively and be top of mind with prospects and customers.

Nimble was created so small businesses could have the same advantages as bigger companies with their CRM strategies but without all the extra costs and complexities. Nimble CRM is an easy-to-use solution that integrates relationship management, unified discussions, social media capabilities, and team collaboration.

Nimble provides a central SaaS platform that helps you communicate more effectively with your contacts, regardless of their use: Facebook, Twitter, LinkedIn, IM, text message, or email.

The ‘Prospector’ App is one of the most helpful features of Nimble. It is a browser extension for Chrome, Safari, or Firefox (it’s also available as a mobile app for Android and iOS).

Prospector App is an email identification tool that lets you quickly gather information about a contact or company. With just a few clicks, you can find out everything you need to know about your potential customer without ever having to leave your CRM.

The app also gives you the option to immediately add that person or company to Nimble and update key information about them (lead source, status, etc.), all without having to go into Nimble itself. You can additionally apply tags to the lead using Prospector.

The pricing model for Nimble is straightforward. There’s only one plan available (its ‘Business’ plan), which costs $25 per month if you pay monthly, or $19 per month if you prepay for a year in advance.

6. Hubspot CRM

HubSpot’s free-forever plan is the way to go if you’re working with a tight budget. While it might not have all the bells and whistles of the paid plans, it’s more than enough for small startups or newer organizations. HubSpot’s free plan gives you access to its comprehensive CRM, marketing, sales, and customer service tools, which can be used to manage and maintain new leads. Pipeline and deal monitoring, as well as sophisticated dashboard reporting that may be used to identify recurring trends to forecast income, are among the program’s powerful features.

Given that HubSpot was originally only concerned with sales and marketing, it’s no surprise that the HubSpot CRM has so many features relating to sales and marketing. Even if you’re not interested in purchasing any additional features, there are still a lot of benefits to using the free edition of this CRM.

HubSpot CRM comes with the Sales Hub and Marketing Hub. The former lets you monitor prospects (and construct your interpretations of the data available), send automated emails to sales about these individuals, and receive insights through enhanced email monitoring and sequenced emailing. The Attribution Reports included in the latter enable you to attribute lead conversions back to marketing campaigns, get better Lead Analytics, and create blogs or other types of content.

You have four paid monthly options to pick from with HubSpot. The Marketing, Sales, Service, and CMS Hubs have recurring fees starting at $40 per month.

7. Creatio

One is a software development platform that allows users to build their functional applications using HTML and JavaScript. ONE offers an end-to-end platform for automating business processes and customer relationship management (CRM) with no code and maximum freedom. Studio Creatio, a no-code solution (Marketing, Sales, and Service CRMs), as well as industry workflows for 20 verticals, are available through the offer.

Some of the features of Creatio include Conversion Tracking, Sales Automation, and Visual Analytics. Conversion tracking lets users see which marketing campaigns are driving results, so they can allocate resources accordingly. Sales automation features help users keep track of leads and opportunities and follow up with prospects promptly. Visual analytics provides an overview of key sales metrics, so users can identify trends and make data-driven decisions.

Some advantages of Creatio are its easy user interface and easy customization. The platform enables users to quickly create custom processes without coding skills. Additionally, Creatio offers a wide range of features that can be easily customized to meet an organization’s specific needs.

Creatio has two pricing schemes. The first is the free trial, which has access to the process designer, process library, collaborative process design, and process documentation. The second one is the Studio Enterprise, at $25 per user per month, which has access to all apps and features of Creatio.

8. Thryv

Thryv is a disgustingly easy client experience platform that small enterprises can use to appear as if they’re larger than they are. It helps small business owners meet today’s demands by automating various tasks into a single system. Doing this will give company owners more time to themselves while still providing excellent customer service. Thryv provides 24/7 support with expert business consultants who understand the goals and requirements of small company owners.

Thryv is an easy-to-use software that automates tasks, puts customers at the forefront of your business, and allows you to get paid faster. With Thryv, you can easily automate tasks like payments and appointments, freeing up your time to focus on other aspects of your business.

In addition, Thryv puts customers at the forefront of your business by allowing you to generate reviews quickly. As a result, not only will you get paid faster, but you’ll also be able to attract new customers and grow your business. Whether you’re just starting or you’ve been in business for years, Thryv is the perfect solution for streamlining your operations and taking your business to the next level.

Some of the key features of Thryv include 2-Way Messaging, Click Tracking, and Customer Segmentation. The 2-Way Messaging feature in Thryv allows businesses to send and receive text messages with customers. It is a convenient way to communicate with customers and can help to improve customer service. 

With Thryv’s Click Tracking feature, businesses can track how often customers click on links in emails or text messages. Marketing experts can use this information to effectively improve marketing campaigns and target customers. Thryv’s Customer Segmentation feature allows businesses to divide their customer base into groups for targeted marketing. It is a valuable tool for optimizing marketing efforts and increasing sales.

One key advantage of Thryv is its excellent customer service. The company has a team of customer service representatives who are available to help users with any questions or issues they may have.

Thryv offers a variety of price points and features that can be customized to meet the needs of any small business. With plans for 2, 5, or 10 users, businesses have access to tools for reaching customers, generating reviews, staying organized, and accepting online payments. Add-ons are also available.

9. EngageBay All-in-One Suite

EngageBay is a CRM software with integrated marketing, sales, and customer service features. It gives a company all the tools to operate online at an excellent price.

In 2017, EngageBay debuted and has since grown to serve over 29,000 clients. The program is ideal for both B2B and B2C startups and small and mid-size businesses in the B2B and B2C sectors. It’s designed to help you collect and nurture consumers.

Some of the key features of EngageBay include Lead Generation and Contact Management. The lead generation tools allow businesses to quickly capture leads from their website or social media channels, and the contact management system ensures that all leads are promptly followed up. In addition, EngageBay offers a wide range of reports and analytics tools to help businesses track their progress and improve their performance.

One of the advantages of EngageBay is that it makes the workflow easier by automating tasks and simplifying complex processes. It can save businesses a lot of time and money, and it can also help to improve employee productivity. In addition, EngageBay provides businesses with a complete view of their workflow, so they can identify bottlenecks and make necessary adjustments. As a result, EngageBay can help businesses to run more smoothly and efficiently.

The pricing options for EngageBay are as follows:

  • Basic: $14.99 per user per month (paid monthly) or $12.29 per user per month (paid annually) or $10.79 per user per month (paid biennially)
  • Growth: $49.99/month (paid monthly), $40.99/month (paid annually), or $35.99/month (paid monthly) (paid biennially)
  • Pro: $79.99/month (paid monthly) or $65.59/month (paid annually) or $57.59/month (paid biennially)

10. Insightly

Insightly is a customer relationship management (CRM) application for small and medium-sized businesses (SMBs). Data entry into the application is simply because of the program’s simple user interface.

The ability to track clients, handle tasks and activities more effectively, and store critical information like contracts and contact details are just a few of the benefits that document management systems offer organizations. Insightly also provides several reports and dashboards that law firms may use to assess their performance and ensure they achieve their objectives.

Insightly’s desktop integration feature makes it easy to integrate with other applications that businesses may already be using. It allows Insightly to be used with other software programs that organizations may already be utilizing, making it a highly adaptable and powerful mechanism for managing customer interactions.

Insightly offers three pricing plans. The Plus plan, which costs $29 per month when paid yearly, is the most affordable option. The Professional program costs $49 for each user every month and is billed annually. Finally, when paid yearly, the Enterprise plan costs $99 for each user per month.

What is CRM?

CRM stands for Customer Relationship Management. It is a system that businesses use to manage their customer relationships. CRM systems help businesses keep track of customer interactions, identify sales opportunities, and improve customer service. Many different types of CRM systems are available, and each one offers different features and benefits. However, all CRM systems share one common goal: to help businesses manage customer relationships more effectively.

How CRM can be used in marketing?

Marketing agencies can use CRM in marketing through the following:

  1. Segmenting Your Customer Base

One of the most important things you can do with your CRM data segments is your customer base. Segmentation is the process of dividing your customers into groups based on shared characteristics. It allows you to create more targeted marketing messages relevant to each group’s needs and interests. 

For example, let’s say you have a customer base that includes businesses and individuals. You could segment your customers based on whether they are businesses or individuals. Or, you could further segment your customer base by the type of business or industry they are in. It would allow you to create marketing campaigns tailored specifically to each group. 

  1. Identifying buying trends 

Another way that CRM data can be used in marketing is by identifying buying trends. By analyzing your customer data, you may identify certain customer behavior patterns. For instance, you might notice that a certain type of customer tends to purchase after receiving a certain type of marketing message. 

This information can then be used to create more effective marketing campaigns going forward. For example, if you know that a certain type of customer responds well to email marketing, then you can focus your efforts on creating email campaigns that are targeted at this group of customers. 

  1. Creating targeted marketing campaigns 

Once you have segmented your customer base and identified buying trends, you can use this information to create targeted marketing campaigns. By targeting your marketing efforts specifically at certain groups of customers, you can generate better results from your campaigns and ultimately boost sales for your business. 

What are the advantages of CRM for Marketing Agencies?

One key advantage of using CRM in marketing is that it provides businesses with a complete view of customer relationships. It can help businesses to identify areas where they need to improve their performance and make the necessary adjustments. As a result, businesses that use CRM in their marketing efforts can run more smoothly and efficiently.

Customer Relationship Management allows you to keep track of all customer interactions across different channels- including email, phone calls, social media, and chat transcripts. It helps you provide a better customer experience by giving you a complete view of each customer’s history with your agency. 

CRM also helps you automate lead capture and nurturing tasks, lead routing, and customer scoring. It frees your team’s time to focus on more strategic tasks to help grow your business. 

Finally, CRM can help you measure the effectiveness of your marketing campaigns and identify which ones are driving the most revenue or generating the most leads. This information is invaluable for making future marketing decisions.

What are the disadvantages of CRM for Marketing Agencies?

One of the most significant disadvantages of CRM is that it can be time-consuming to set up and maintain. If your agency doesn’t have the internal resources to dedicate to a CRM project, it might not be worth the investment. 

Another downside of CRM is that it can be challenging to get buy-in from all team members. CRM requires a cultural shift in how your agency handles customer data, and some team members may resist this change. 

Finally, CRM can be expensive in terms of the software and the costs associated with training your team to use it. CRM might not be the best solution if your agency is on a tight budget.

What CRM practices should marketing agencies avoid?

 A good way to start is by avoiding the three most common CRM mistakes:

  1. Failing to align CRM goals with business objectives. If you’re in the business of selling products or services, chances are you’re using some form of customer relationship management (CRM) software to manage your customers and prospects. CRM systems are designed to help businesses streamline their sales and marketing efforts. Still, they can do more harm than good if they’re not properly aligned with company objectives.
  2. Not understanding how CRM can improve marketing performance. CRM systems are often thought of as sales tools, but they can be just as valuable for marketing. CRM data can provide insights into customer behavior, preferences, and trends that can be used to improve marketing performance.
  3. Overlooking the importance of data quality. A CRM system is only as good as the data it contains. If your CRM data is inaccurate, incomplete, or out-of-date, it will do more harm than good. Make sure you’re regularly cleansing and enriching your CRM data to ensure it’s of the highest quality.
  4. Neglecting to use data-driven decision-making in CRM strategy. Relying on intuition and gut feelings to make decisions is a recipe for disaster. When it comes to CRM, data should be driving your decisions. Use data to segment your customers, target your marketing efforts, and measure your success.

What is the importance of CRM to Marketing Agencies?

CRM is important to marketing agencies because it provides a complete view of the customer relationship. This information can identify areas where the agency can improve its performance and make the necessary adjustments. As a result, agencies that use CRM in their marketing efforts can run more smoothly and efficiently. Additionally, CRM can help marketing agencies segment customers into groups for targeted marketing.

Marketing agencies need CRM software to manage their customer relationships more effectively. CRM software provides businesses with a complete view of their customer relationships. Marketing experts can use it to track customer interactions, identify sales opportunities, and improve customer service. In addition, CRM software can be used to segment customers into groups for targeted marketing.

CRM is good for marketing because it gives businesses a complete view of customer relationships. This information can identify areas where the agency can improve its performance and make the necessary adjustments. As a result, agencies that use CRM in their marketing efforts can run more smoothly and efficiently. Additionally, CRM can help marketing agencies segment customers into groups for targeted marketing. 

A CRM, or customer relationship management system, is a powerful tool that can help businesses automate various marketing tasks. For example, CRMs can be used to manage email marketing campaigns and lead nurturing processes. It can allow businesses to focus on other tasks, such as product development or market research. In addition, CRMs can provide valuable insights into customer behavior, allowing businesses to fine-tune their marketing strategies.

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